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Engagement Suite.

What is Customer Engagement Suite?


Zoho CRM Plus unifies your customer-facing teams with a single all-in-one software and provides them with visibility of every customer interaction. Empower your teams with the technology they need to give your customers a better experience.


Customer context across all touch points.

Unlike other approaches that involve separate products, Zoho CRM Plus is a tightly integrated, all-in-one customer
engagement suite. Give your customer-facing teams a 360-degree, contextual view of your customers across all touch 
points to provide a seamless and consistent experience at every stage of the customer journey.

Multichannel Engagement

Deliver a contextual and engaging customer experience across every customer touchpoint – including phone, email, live chat, surveys, social media and support tickets.

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Inter-team Communication

Get more done together. Create a connected ecosystem for all of your teams to work together on client projects, marketing campaigns, and customer conversions.

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Insights and Intelligence

To get a clearer picture of your customer, your data needs to work together. Collect, analyze and act upon your customer data across channels in real time.

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Your teams operate 
differently, but the end goal is the same. Boost team productivity and efficiency with customer-centric context for every activity.

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Get your team up and running in no time. Systematically manage your teams with a centralized panel as they scale over time, and avoid the hassle of multiple payments.

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Zoho CRM Plus offers a full range of mobile apps to help your teams stay informed, flexible, ready to engage customers and make decisions on the go.

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One suite for all your customer facing teams.

Zoho CRM Plus includes all the enterprise apps your sales, marketing and support teams
need, along with mobile apps and extensions.


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